Return & Refund Policy

Last Updated: 11/2/2026

Personalized items

Every personalized or custom engraved item is made just for you, so these items are final sale and can't be returned or exchanged.

Damaged, defective or incorrect items

If your order arrives damaged or defective, or doesn't match the details you approved, contact us within 14 days of delivery at info@newjerseyengraver.com with your order number and photos. We'll replace it or refund it at no cost to you.

Non-personalized items

Unused items without personalization can be returned within 14 days of delivery in their original packaging. Contact us first at info@newjerseyengraver.com. Return shipping is paid by the customer unless the item arrived damaged or incorrect.

Cancellations

Orders can be canceled within 24 hours of purchase, before engraving begins.

Refunds

Approved refunds go back to your original payment method within 5–10 business days.

Questions?

Email info@newjerseyengraver.com.